Dodo Broadband is now giving its customers the option of partial refund, among others, as means of rectifying concerns over internet speeds not being delivered as promised. Customers who signed up with Dodo’s NBN plan between October 1, 2015 and March 22, 2018 can now get a partial refund or end their contract without paying any fees.
This is as a response with regards to NBN plans not meeting their guaranteed speed delivery and customers’ expectations, which breaches the Australian Consumer Law. Hence, Dodo provides solutions to consumers who enrolled in NBN plans where their Fibre to the Node (FTTN) or Fibre to the Building (FTTB) connection lacked the speed it was supposed to provide to subscribers.
Affected customers will be contacted by Dodo by April 27, 2018, to grant remedial selections, which include a refund, transferring to a lower speed plan, or ending their contract without any costs. Dodo first offered NBN plans on October 1, 2015. Since then, it has provided NBN connectivity using FTTN and FTTB technology to customers – with a different range of speeds, of course.
Dodo’s plans start with the “Standard” plan, followed by the “Turbo”, “Supercharged”, and “Max”. Each of these plans has maximum speed; however, it was discovered as per the information sent by the NBN; that such maximum speed capacity could not be delivered since the consumer’s NBN connection was not capable of delivering it.
Consequentially, Dodo broadband is looking to remedy insufficient internet speed by giving its customers the option to either transfer to a lower speed plan or end their contract without cost. Affected consumers are also entitled to get a refund for extra fees paid for both options. Meanwhile, former Dodo subscribers may also be entitled to this offer. The only exceptions are customers who wish to remain on their speed plan and those who purchased Dodo NBN plans after March 22.