Australians Are Not Particularly Happy With Their NBN Connections
Australians are complaining both about their NBN connections and about NBN line faults. However, they’re pretty content with their mobile and landline connections. This according to data gathered in the Telecommunications Industry Ombudsman’s 2015-16 annual report, which was released recently.
The TIO found that complaints lodged by customers about NBN connections are up by 62 percent, while complaints about NBN line faults are up by nearly 150 percent. Complaints were mostly about slow data speed, but also about long waits for NBN connections or repairs.
Slow data speeds are mainly due to network congestion during peak usage. Alternatively, they can also be attributed to customers being dissatisfied with speeds associated with their fibre to the node NBN connections. We wrote an in-depth article about NBN speed, which we encourage everyone to read before choosing a broadband plan.
On the other hand, according to the same report, 2015-16 saw the lowest level of complaints about mobile connections in 9 years. People are also happy with their fixed connections, since landline complaints are also down.
If you’re not content with your current broadband connection, compare NBN plans to find a better fit. Is NBN not available in your area? Use our NBN rollout map to see when the speedy internet will arrive to your home.
Until 5G becomes available, feel free to compare mobile plans to find the best fit for you.