Along with the noteworthy mobile and broadband plans they have to offer, Aussie Broadband significantly improves the customer experience by delivering a customer service team you can trust. When you acquire a product or a service from the telco, you’re also given the assurance that your needs matter and will be prioritised above anything else.
Need Something? Consider it Done
Aussie Broadband does not waste time when it comes to delivering what their customers need. Whenever you have issues with your unlimited NBN plan or any of their other popular services, you can trust that they will be dealt with as quickly and efficiently as possible. That’s how customers like it and that’s the way it should be. That’s why the telco offers an Australian-based customer support team that handles technical-related issues 7 days a week from 8am to midnight. Now that’s dedication to making sure customers are taken care of.
To contact Aussie Broadband for technical support and accounts, you can reach their call centre by phone from Monday to Sunday, 8am to midnight. Just dial 1300 880 905 to get started. For new service enquiries, their customer care team is available between 8am and 11pm Monday to Friday and between 9am and 7pm Saturday and Sunday. For service delivery, Aussie Broadband is available between 8am and 7pm from Monday to Friday and between 8:30am and 1pm on Saturdays.
Social Media and Online
You can also reach Aussie Broadband via social media — including Facebook, Twitter, and LinkedIn — while the company website is another valuable source of information. For urgent concerns, their site offers a live chat option and an enquiry form you can submit as well, both of which ensure your issues will be catered to in a timely manner.
If you’re more comfortable with making your technical issues known via email, you can send them to firstname.lastname@example.org.
Customer Service that Excels
Regardless of the channel you want to use for expressing your concerns, you can expect Aussie Broadband to handle it accordingly. With a local-based customer service team that’s available almost 24/7, customers’ issues are bound to be resolved efficiently.
Get fast NBN with no lock-in contract
Stream faster with Aussie Broadband. Get a high quality NBN connection starting at just $55/mth with no lock-in contract.