NBN Australia Contact Phone Number


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Contact the NBN today!

The NBN can help you with the following:

  • Information regarding the NBN rollout
  • Learning more about NBN broadband access network
  • Getting an internet service provider
  • Technical support for your internet connection
  • Transition your existing NBN connection to another
  • Change your NBN technology
Contact BINGE customer service via Live Chat
Contact the NBN customer service via Phone

If you want to speak directly to an NBN contact representative, call 1800 OURNBN (1800 687 626). Should you have any questions about your NBN service or the technology used in your connection, don’t hesitate to reach out to NBN co support corporate/general office.


Click to call 1800 687 626 on your mobile phone

Contact BINGE customer service via Email
Contact your NBN Provider’s customer service

Alternatively, if you have an enquiry about network outages, NBN rollout coverage, speed information, personal details, and other issues, you can simply call your NBN provider. Your phone and internet service will guide you through the whole process of your connection to the broadband service of your choice. Depending on the available NBN technology, you will soon get the broadband connection you require in no time.

Get full support with the BINGE Help Centre
Get full support with the NBN Help Centre

If you wish to contact the NBN directly online to ask about your existing NBN powered plan, simply head to the NBN website and fill in the form along with your details. It is important to note that your internet and home phone options are based on NBN fibre connection available to you. Moreover, your location determines the type of NBN technology you’re getting. In order to switch to a new plan, your location will need to have the technology type required. Once that happens, you will soon need to transition your current plan to a new one based on the new NBN technology.

NBN Broadband Plans

Plan
Inclusions
Price
NBN50 Unlimited - Month to Month
  • $15/mth off for 6 months. Offer ends 30 Nov 2021.
  • $10 off w/ electricity & gas on selected areas
  • NBN50 Unlimited - Month to Month
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Pay as you go calls or add calling packs from $10/mth
  • For first 6 months $60/mth
For first 6 months $60/mth
$75/mth thereafter
Min Cost - $120 (includes once-off $60 modem cost)

Standard Plus Speed + Unlimited Data
  • Pay only $1 for the first month. Ends 10 Jan 2022
  • Free 2 months Device Protect
  • Standard Plus Speed + Unlimited Data
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Free BINGE Standard for 3 months
  • Buy online: no connection fee
  • $95/mth
$95/mth
$1 for the first month, then $95/mth thereafter
Min Cost - $217 for new customers who cancel after 1 mth.

nbn™ Unlimited Broadband Standard
  • Get $15 off for the first 3 months. New and transferring customers only. Offer ends 24/12/2021.
  • Free Amazon Prime for 12 months for new NBN connections and transfers only.
  • nbn™ Unlimited Broadband Standard
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Suitable for 3 - 4 people online at the same time
  • For gaming, HD 1080p video & working from home
  • $60/mth
$60/mth
for the first 3 months. $75/mth thereafter.
Min Cost - $60 over 1 month

Standard Plus
  • $0 standard modem and set up fee.
  • Standard Plus
  • No Lock-in Contract
  • Up to 50Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
  • Online gameplay
  • HD video streaming
  • $75/mth
$75/mth
Min Cost - $75 over 1 month ($0 set up and standard modem fee)

Last audited 22nd of November 2021

Frequently Asked Questions about NBN

  • What is the NBN?

For many years, Australia depended on a network of phone lines owned by Telstra, and broadband equipment owned by a handful of companies, for both home phone and internet services. Not only was it slow, it limited consumers’ choice of providers. The NBN – National Broadband Network – replaces that with a high-speed national network for all communications, which all providers can offer services on. That keeps prices down – and thanks to newer technology, speeds are faster than ever possible before.


  • Is the NBN in My Area?

The rollout of the NBN, started in 2010, is now officially complete (though improvements and upgrades are ongoing). Most areas and households have either been switched over to it, or have access to it. You can check your NBN access and the type of connection you have using our interactive NBN rollout map.


  • How Do I Connect to the NBN?

Once the NBN is available in your area, you should get a letter in the mail letting you know you can switch over. At that point you can either contact your current provider to make the switch, or choose a new one – it’s good to compare NBN providers and plans before making a decision, as there are many great-value deals available.


  • Do my Phone and Broadband Have to be With the Same Provider on the NBN?

Yes, usually they do. With the old copper phone network shutting down, your home phone will now work on the same connection as your NBN broadband and will need to be provided by the company that delivers your broadband. That’s not a bad thing – usually, you’ll find the home phone line is included at no extra charge. If you’re on Fibre to the Premises (FTTP) or Fixed Wireless NBN, you can have home phone and broadband with different providers, but the cost of doing so makes it better to stick with the one provider.


  • How Do I Know if the NBN is Down?

As a vast national network, the NBN itself is designed to never be “down” completely (though occasional technical problems can crop up). However, if you’re unable to access your NBN internet service it’s entirely possible that the NBN connection point you’re on may be having an outage, or your internet provider may be having technical issues. Your first port of call is your internet provider’s support line – they have access to all the info about the NBN and can tell you if there’s an outage and how long it may last, or get things fixed if there’s a fault in your service.


  • How do I Get an NBN Connection Box?

When the NBN is installed at your home or business, the NBN technicians will install all the things needed to get the connection into your home. Depending on your connection type, they will also possibly install a device known as a NTD where the connection enters the building, which is what you connect your modem or router to. With Fibre to the Curb connections, the NTD will usually be supplied by your internet provider, but sometimes may be installed when you have the NBN connected. In either case, it’s provided free of charge.


  • How Does the NBN Work?

A vast broadband network that stretch across the entire country, the NBN works as a central hub that all internet providers can connect to via any of 121 connection points around the continent. It provides the pipelines and computing power needed to move data to and from each of those connection points, sending it to and receiving it from your chosen broadband provider. It’s an incredibly complex network that’s designed to be, for the end user, as simple as plugging a modem or router into a socket on the wall.


  • Do You Need a Phone Line for the NBN?

The NBN replaces the old copper phone network, and with it, your traditional phone line is also replaced. However, with some NBN technologies – Fibre to the Node, Fibre to the Curb and Fibre to the Building – existing phone lines are used to carry the NBN data from the street into your home. Because this is a far shorter length of traditional phone line, much faster speeds can be reached. When the NBN is installed at your place, the NBN technicians will make the needed changes to your phone line so it’ll work with the NBN.


  • How Fast is the NBN?

While so far, most NBN connections have been limited to the NBN 100 tier as the top speed – that’s 100 Mbps downloads and 40 Mbps uploads – in 2020, new speed tiers were released, offering download speeds of 250 Mbps and 1000 Mbps (also known as “gigabit”). However, these speeds aren’t available for everyone just yet – in most cases, upgrades need to be made to the network to enable them for customers, and internet providers need to choose to offer them (at the moment, only a few do).


  • Is the NBN Compulsory?

While you’re not required to have a NBN broadband connection or home phone if you don’t want one, the old copper phone network is being decommissioned and you will lose access to it once that happens in your area, making the NBN the only choice for wired broadband and phone. That’s not a bad thing, since it gives all consumers much more choice and cheaper prices, and the ability to switch providers easily without a lengthy waiting period.


  • What Type of NBN Do I Have?

There are several types of NBN in use around Australia, and which one you get depends on your location – you can’t choose which type you get. All connect to the same NBN in different ways and have different advantages and capabilities. To find out which type you have, search for your address on any NBN internet provider’s web site – it will instantly show you which connection type you have.


  • Who Owns the NBN?

The NBN was a project started by the Rudd government a decade ago, and then modified and finished by the current government, as a publicly owned asset. At the moment, the NBN is still 100% government owned and run, but the longer-term plan has always been to sell it to recoup the huge cost of building it. While that will eventually happen, for the immediate future the NBN remains in public hands.


  • What is the difference between Telstra and NBN Co?

Telstra owns a huge infrastructure but the company doesn’t equate NBN Co, as the latter is a government body created to manage the whole NBN network. Telstra was so big back in the day that other NBN providers e. g. Aussie Broadband used their backhaul to provide their services. No wonder people confuse Telstra and NBN.


  • Why is my NBN So Slow?

If you’re experiencing slow or unreliable broadband on the NBN, the actual NBN network is unlikely to be the problem. It’s possible your internet provider may be having technical issues or suffering from congestion, so call them first. It’s also possible that you’re suffering from a local fault, either with the cable out in your street or the cabling in your home; you ISP can help you diagnose that. If you’re using wi-fi, make sure you test your connection using a computer plugged into your modem/router via Ethernet first – wi-fi is notoriously prone to interference causing slowdowns.


  • Bundling TV with NBN Internet Plans

TV and the internet are closely connected these days, and there are plenty of options if you’re looking to get some entertainment with your internet connection. Fetch TV can be added to unlimited plans from several providers (like iPrimus, mentioned above) or if you’re more of a streaming user, Telstra’s internet and TV bundle pulling together a Telstra TV box, free months of Binge and Foxtel Now, a home phone and unlimited broadband is TV value that’s hard to beat from $89/month. Telstra also offers well-priced bundles with Foxtel included. You can check out all the latest TV and internet bundles on our comparison page.


  • What is the Cheapest NBN Internet Plan?

If money’s tight and you’re looking to get connected to the internet without breaking the bank, don’t worry – there are affordable plans available, and while they won’t break speed records, they’ll keep you connected just as well. Belong Broadband – which uses the Telstra network – has its Starter plan available for only $60/month, which gives you slightly more than NBN25 speed. It doesn’t get much cheaper than that – and they include a wi-fi modem too.


  • What is the Best NBN Internet Plan?

What’s best overall is going to depend on your specific needs, but the plan which gives the most bang for your buck is Telstra’s NBN50 Unlimited Data plan. It bundles a fast, reliable connection, a modem with 4G backup, a home phone with unlimited calls, free connection and one month of free Foxtel Now and three months of free BINGE (more if you join Telstra Plus!)


  • What does “NBN25”, “NBN50”, “NBN100” mean?

NBN plans and deals are divided into speed tiers so that Internet users can tell their speed right away. For example, the NBN speed tier “NBN50” means that the connection is capable of providing you with a 50 Mbps download speed and 20 Mbps upload speed. Here you have a list of speed tiers:

  • NBN 25 – 25 Mbps download, 5 Mbps upload; TES – 18-24 Mbps,
  • NBN 50 – 50 Mbps download, 20 Mbps upload; TES – 40 Mbps,
  • NBN 100 – 100 Mbps download, 40 Mbps upload; TES – 80 Mbps
  • NBN 250 – 250 Mbps download, 25 Mbps upload; TES – 200 Mbps,
  • NBN 1000 – 1000 Mbps download, 50 Mbps upload; TES – 350 – 700 Mbps.

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