National Broadband Network, as its name implies, is Australia’s new broadband network designed to deliver high speed to meet consumers’ needs when it comes to a solid Internet experience. It has been created as a replacement for the existing telecommunication networks. Switching to the NBN needs to be ultimately done since it’s mandatory; however, the entire procedure isn’t automatic.
Since the NBN’s inception is very much still recent, a significant number of consumers still rely on ADSL2 on the copper Telstra phone network. However, the services delivered through these networks will be disconnected 18 months after a certain area officially goes live with the new NBN network.
As the NBN rollout continues to make its way into both residential and commercial areas, it is crucial for customers to be aware of what the new NBN network could mean with regards to their Internet experience.
Despite the increase in the complaints pertaining to the NBN network and its performance, which can be caused by a variety of factors other than the NBN itself, switching to the new broadband network should not be complex.
Check your address
The services provided by the NBN, as well as the procedures involved in the resulting upgrade, vary depending on your area. In order to know what your NBN upgrade would be like, you have to check to see if your area is NBN-ready. You can also use an online tracker where you enter your address to know the type of connection that will be used in your area.
This will give you the initial information you need, which is the approximate date of when the NBN will be live in your place. Through this, you will also be informed of the kind of technology that will be used in your region. In the case that the NBN hasn’t been made accessible yet from where you live, you can opt to register in order to be notified via email.
Compare broadband plans
Once the NBN becomes available in your area, the next step would be to compare broadband plans from different Internet service providers. Naturally, choosing the most suitable plan will depend on the amount of data you will need each month, what you mostly use the Internet for, and your residential status.
Some of the top broadband providers in Australia that offer reliable services at competitive prices are Telstra, iPrimus, and Dodo, among others. Broadband plans available also vary, depending on your area. Once again, you can use an online tracker to see what broadband plans are accessible in your region.
Compare Broadband | Bundles, Plans + Prices
How does the installation process work?
While consumers are not required to pay for the basic NBN installation, some internet service providers may still charge their customers an installation fee. For some NBN technologies, a technician is required to visit your residence to conduct a network installation. Bear in mind that you can’t choose a preferred NBN technology unless you’re fine with paying a significant amount to get an upgrade.
What’s the duration like?
As soon as your application for a new NBN plan has been processed, your ISP will assign a technician to visit your home and perform the installation. You will get a new modem should you have chosen to get one and you will be provided with directions on the proper way of connecting your devices to the network.
The length of the activation procedure will depend on the installation of the NBN equipment in your home and on your ISP. If your place already has the NBN equipment installed, you could start performing your normal Internet activities within 48-72 hours (or within 30 minutes with Fibre to the Premises services). Otherwise, you could have to wait 3-4 weeks before the installation process reaches completion.
What charges can customers expect?
For customers residing in a newly-constructed development with the absence of an existing connection who wish to apply for Fibre to the Premises (FTTP) services, they will need to pay a one-off fee of $300. The same charge will be applied to subscribers who are applying for a Fibre to the Node (FTTN) and fixed wireless connections who are also residing in a new development with no previous NBN connection point.
NBN technologies and what they mean
Under the revised NBN plan, more than 50 percent of Australians would get their NBN connection via Fibre to the Node (FttN). The general rule was that if your previous internet connection was via ADSL, it’s likely that your NBN connection would be provided via FttN. Basically, this NBN technology involves a fibre optic cable running to the node on your street, which then utilises the copper underground to connect your specific area. NBN has since changed their rollout plan to use Fibre to the Curb (FttC) as much as possible. This brings the fast fibre cable right up to the boundary of your premises, meaning much faster speeds.
If your connection to the NBN is via FttN or FttC, the speed will depend on your place’s proximity to the node. The quality of the copper line running your street is another factor that can affect connection speeds. Other technologies used to connect to NBN are Fibre to the Premises, Fibre to the Basement, Hybrid Fibre-Coaxial (HFC), satellite (“SkyMuster”) and fixed wireless.
And towards the final steps…
Customers who will be using the NBN network for the first time need to be reminded that they shouldn’t disconnect their current Internet connection while their NBN service is in the process of being installed. In the case of FTTP, HFC, fixed wireless and satellite, a technician will be required to visit your premises to install the required equipment.
Following the installation’s completion and your ISP’s network configuration, your NBN connection is good to go using a router or modem that’s compatible. If your NBN connection is via FttP, FttC, Fixed Wireless or Satellite, your connection will be to a single port on a connection box (NTD), which should be provided by the NBN.
In terms of sharing your connection with other devices in your home, you may need a new router that should be compatible with the NBN and one that has Wi-Fi functionality. This can either be provided by your ISP as part of the plan you signed up for or you can acquire the router yourself.
For those with FttN or FttB NBN connections, your Internet will be distributed to the first phone port at your place. In this case, your ISP should be the one to supply you with a VDSL modem that’s compatible with the NBN.
NBN Broadband Plans
- Up to 9Mbps Basic Evening
- Unlimited Data
- NBN 12™ Fixed Line
- Up to 20Mbps Standard Evening
- 100GB Data
- NBN 25™ Fixed Line
- Up to 9Mbps Basic Evening
- 100GB Data
- NBN 12™ Fixed Line