Foxtel TV

Foxtel Contact Phone Number


Contact Foxtel today!

Foxtel can help you with the following:

  • Package Related Changes
  • Getting Started
  • Technical Support
  • Billing & Services
  • Latest Offers & Plans

Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. For technical support, they’re available Monday-Sunday 8:00 am to 10:00 pm for TV and home phone and broadband. Their call centre is open from Monday to Sunday, 8:00 am to 8:00 pm for general enquiries. Please note that reduced operating hours may apply during public holidays. Foxtel aims to deliver the best services from TV to broadband, and their customer support team is always available to help you with any inquiries or difficulties you may be experiencing with your Foxtel subscription service.

Contact BINGE customer service via Live Chat
Contact Foxtel customer service via Phone

New customers can reach Foxtel at 1300 130 799 for a direct customer service line to the Foxtel call centre. They’re available from Monday to Sunday 8:00 am to 8:00 pm.

To contact and get Foxtel Broadband, new customers can call 1300 130 799 for a direct line to their call centre. They’re available between 8:00 am and 8:00 pm Monday to Sunday.

Please note: reduced operating hours may apply on public holidays.

Contact BINGE customer service via Email
Contact Foxtel from Telstra customer service via Phone

To contact and get Foxtel from Telstra call 13 22 00 for a direct line to their call centre, available 7 days a week from 8:00 am to 9:00 pm.

Get full support with the BINGE Help Centre
Get full support with the Foxtel Help Centre

Call us: 1300 130 799

For Package Related ChangesFoxtel phone contact centre hours are:
Monday to Sunday from 8:00 am to 8:00 pm.

For Technical Support: Call centre hours are:
Monday to Sunday from 8:00 pm to 10:00 pm for broadband and home phone
Monday to Sunday from 8:00 pm to 10:00 pm for TV

For Billing and Service: Call centre hours are:
Monday to Friday from 8:00 am to
6:00 pm

Please note: reduced operating hours may apply on public holidays.

What people are asking about Foxtel

  • What is the Difference Between Foxtel and Foxtel Now?

While Foxtel Now relies on streaming video via the internet to deliver Foxtel channels and content, the full Foxtel service remains the premium version of the service, offering more channels, more features, higher picture quality and reliable, hassle-free delivery via satellite. Foxtel subscribers get the advanced iQ4 set top box, which can record hundreds of hours of TV on its inbuilt hard disk (up to four recordings simultaneously), receive Foxtel’s channels including the new 4K Ultra HD channels, and stream all of Foxtel’s on-demand content.


  • What is Foxtel Plus?

Replacing the old Entertainment Pack which was the base entry-level channel pack that all Foxtel subscribers got, Foxtel Plus expands that base set of channels to include many that used to be found only in optional packs. For example, Fox Showcase – the home of HBO as well as Australian drama like Wentworth – is included in Foxtel Plus, as are FOX8, Fox One, Universal, BBC First and dozens more. All Foxtel subscribers now get Foxtel Plus as the base collection of channels.


  • Does Foxtel Require a Broadband Connection?

While Foxtel’s channels are transmitted by satellite – and so don’t need internet access to be viewed – the iQ4 box uses broadband internet for a number of its key features, including streaming from a huge library of shows and movies that are available on demand at no extra cost, as well as movies you can rent from the Foxtel Store. In addition, Netflix on the iQ4 requires a broadband connection.


  • Can I Watch Foxtel on my Mobile Phone or Tablet?

Every Foxtel customer gets free access to the handy Foxtel Go app, which gives access to the full range of channels currently subscribed – both for live streaming and on-demand viewing. Foxtel Go is available for phones and tablets, while access is also free of charge via any modern computer web browser.


  • What Does Foxtel Installation Cost?

While generally there’s a $100 installation charge for a technician to visit your home to install the satellite dish and cabling, Foxtel frequently waives this charge in return for agreeing to a 12-month contract – which, in turn, usually also comes with heavily discounted monthly rates for channel packs and bundles.


  • How Do I Cancel Foxtel?

If you no longer want to keep your Foxtel service and have decided to cancel, just call Foxtel on 131 999 and when prompted by the voice menu, ask for “disconnections”. If you decide to go ahead and cancel, you will need to send your iQ4 box back to Foxtel, which you can do free of charge by bringing it to any post office with the return label Foxtel sends you.


  • Can I Stream Foxtel to a TV Without the iQ Box?

Yes, you can use the Foxtel Go app on mobile devices to cast live Foxtel channels and on-demand content to any TV with a Chromecast attached or built in, as well as using the Foxtel app that’s available for recent-model (2017 onwards) smart TVs from LG and Samsung. To do so, you’ll need the Multiscreen pack added on to your account; it’s free with some bundles (such as Platinum Plus) or available for $15 per month.


  • How Do I Change My Foxtel Channel Packs?

Foxtel allows you to add, remove or swap channel packs once per month, with the condition that any pack added must be subscribed to for at least a month before being removed or changed. To add or swap packs, head to your Foxtel account page; to remove channel packs, you’ll need to call Foxtel on 1300 657 346 from 8am to 8pm, 7 days a week.


  • Can I Add A Second iQ4 Box in Another Room?

Yes, you can add another iQ box for another room of the house, but you will have to pay an installation charge for the Foxtel satellite connection to be installed in that room, as well as a monthly fee for the second iQ4 box. An alternative is to add the $15/month Multiscreen pack to your account and use Foxtels apps to stream your channels to your TV.


  • How Do I Get Foxtel’s 4K Ultra HD Channels?

If you subscribe to the Sports HD and/or Movies HD channel packs, you’ll have access to the two new 4K Ultra HD channels free of charge – Fox Sports Ultra HD for the Sports HD pack, and Movies Ultra HD for the Movies HD pack. You’ll need an iQ4 box and a compatible 4K TV to view these channels.


Foxtel Plans

Plan
Inclusions
Price
Foxtel Plus Bundle
  • iQ4 box & install fees waived
  • Foxtel Plus Bundle
  • 12 Month Contract
  • Set-top Box Included
  • 50+ channels
  • Enjoy 130 complete drama series
  • $49/mth
$49/mth
Min Cost - $588 on a 12 month direct debit plan with iQ4. New customers only.

Foxtel Plus & Netflix Bundle
  • iQ4 box & install fees waived
  • Foxtel Plus & Netflix Bundle
  • 12 Month Contract
  • Set-top Box Included
  • Netflix Standard Plan included
  • 50+ channels
  • $61/mth
$61/mth
Min Cost - $732 on a 12 month direct debit plan with an iQ4. New customers only.

Foxtel Plus Bundle
  • Foxtel Plus Bundle
  • No Lock-in Contract
  • Set-top Box Included
  • 50+ channels
  • Enjoy 130 complete drama series
  • $49/mth
$49/mth
Min Cost - $299 on direct debit for 1 month with iQ4 (incl std install & iQ4 box fee).

Foxtel Plus & Netflix Bundle
  • Foxtel Plus & Netflix Bundle
  • No Lock-in Contract
  • Set-top Box Included
  • Multiscreen access
  • Netflix Standard Plan included
  • $61/mth
$61/mth
Min Cost - $311 on direct debit for 1 month with iQ4 (incl $150 iQ4 box fee & $100 professional install fee).

Movies HD & Kids Bundle
  • Movies HD & Kids Bundle
  • No Lock-in Contract
  • Set-top Box Included
  • Foxtel Plus & Movies HD
  • Thousands of hours of movies
  • $74/mth
$74/mth
Min Cost - $259 on direct debit for 1 month with iQ4 (incl $150 iQ4 box fee & $35 standard connection fee)

Last audited 14 September 2020

Foxtel TV News

Foxtel TV Offers

iQ4 box & install fees waived
on the Foxtel Plus Bundle Plan with 7 genres of content and a set-top box included.
$49/mth
12mth contract
iQ4 box & install fees waived
on the Foxtel Plus & Netflix Bundle Plan with 9 genres of content and a set-top box included.
$61/mth
12mth contract
Save $20/mth. Ends 21/10
on the Premium Bundle Plan with 10 genres of content and a set-top box included.
$79/mth
12mth contract
Save $10/mth. Ends 21/10
on the Sports HD Bundle Plan with 8 genres of content and a set-top box included.
$64/mth
12mth contract
Save $10/mth. Ends 21/10
on the Sports HD & Netflix Bundle Plan with 10 genres of content and a set-top box included.
$76/mth
12mth contract
Save $5/mth. Ends 21/10
on the Movies HD & Netflix Plan with 8 genres of content and a set-top box included.
$76/mth
12mth contract
iQ4 box & install fees waived
on the Foxtel Plus with HD Bundle Plan with 7 genres of content and a set-top box included.
$59/mth
12mth contract
Save $20/mth. Ends 21/10
on the Premium & Netflix Bundle Plan with 10 genres of content and a set-top box included.
$91/mth
12mth contract
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