Originally founded all the way back in 1995, Austar was an Australian communications company that was best known for its satellite-based pay TV service, which at its peak had nearly a million customers, mostly in regional and rural Australia. Austar was acquired by Foxtel in 2012, and in the following two years all Austar accounts were migrated over to Foxtel’s system. Austar customers were then able to replace their ageing MyStar set top boxes with the more advanced satellite iQ box, and can now obtain the state-of-the-art iQ4 with its support for Australia’s first 4K broadcast channel.
Well known for its subscription TV business, Austar also offered ISP and mobile phone services, but stopped offering both in 2011.
What Made Austar Unique?
A pioneer of satellite pay TV in Australia, Austar created the MyStar box for its customers to receive the service’s channels. Developed by Philips, the MyStar set top box and personal video recorder was one of the most advanced devices of its time, letting Austar subscribers watch and record digital satellite TV on a device that was groundbreaking in 2008 when it was launched. With all Austar subscribers and the various former MyStar online services migrated to Foxtel by 2014, and the Austar branding retired, MyStar boxes are no longer available – but there are many still in operation, and today they work perfectly with Foxtel’s ever-expanding satellite service.
There are many advantages for MyStar users in upgrading to the latest Foxtel satellite box, the iQ4 – including hundreds of hours of recording, a modern, fast and friendly user interface, high definition on-demand content and access to Foxtel’s 4K channel, which brings sport, movies and more to you via satellite in the highest possible quality.
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What Does Foxtel Offer for Austar Customers?
The transition from Austar to Foxtel should have been a seamless one, but now that Austar customers have moved to Foxtel, there are many enhancements to their original satellite service. Some are reliant on having a reasonably fast broadband connection with a decent data allowance, but they can hugely enhance your TV experience.
Foxtel Go: Austar customers can access Foxtel’s mobile streaming version, allowing them to access their subscribed channels when out and about. With the Foxtel Go app, you can watch your favourite show on your iPhone, iPad, Apple or Android device, or on your computer via a web browser – and if you upgrade to an iQ4 box, you can even set recordings when you’re away from home!
Foxtel Now: If you have fast broadband, you can also choose to swap to Foxtel Now, which is a version of Foxtel delivered via broadband which offers both live pay TV channels and on-demand content on a wide range of platforms including TVs and streaming devices.
Foxtel On Demand: With Foxtel On Demand you never have to miss any available shows. You can access thousands of episodes of your favourite TV shows, or thousands of popular movies, to watch whenever you want. Access to On Demand content is included in your subscription at no extra cost, as long as you have access to the channels that offer the content you want to stream.
Foxtel Store: Lets you rent movies from a large selection of recent films, so you have full control of what you want to watch and when. You can enjoy even the latest releases fresh out of the cinema, all from the comfort of your home.
Migrating from Austar to Foxtel
Now that the full merge with Foxtel has been completed, Austar effectively no longer exists – all former Austar customers are now Foxtel customers, though existing Austar hardware like the MyStar boxes will continue to function as normal. If you have any questions about your channel subscriptions or your account now that you’re a Foxtel customer, you should get in touch with Foxtel’s friendly customer support team.
Austar Customer Service and Support
If you’ve got any questions about your former Austar service, Foxtel’s friendly customer support team is ready to help with everything from account questions to ordering one of the new iQ set top boxes or changing which channel packs you’re subscribed to. You can call them at 1300 760 579. To ask about package changes, call between 9:00 am to 9:00 pm Monday to Friday, and 10:00 am to 8:00 pm Saturday & Sunday. If you need technical support, hours are from 7:30 am to midnight, 7 days a week. If you’re calling about the billing for your account, hours are from 9:00 am to 7:00 pm, Monday to Friday.