Exetel Contact Phone Number

Contact Exetel by calling customer service at 13 39 38

If you have issues with or queries about your Exetel home broadband or mobile service, call 13 39 38.

Contact Exetel as a small business or corporate customer at 1300 393 835

To speak to an Exetel customer representative, small businesses and corporate customers can call 1300 393 835.

Visit the Exetel website

Get details from the Exetel website

Send a message to Exetel

If you wish to send a direct message to Exetel, head to the Exetel website and click on the Email Us button, then fill in your details and query.

Exetel will be happy to help you with:

  • Technical support
  • Ordering a new service
  • Paying bills and billing issues
  • Checking your order status

Contact Exetel’s Customer Support Team

Click to call 13 39 38 from your mobile phone today. If you want to check your order status, pay your bill, or have billing issues, call between 8:30am and 5:30pm during the week. Alternatively, businesses and corporate customers can call 1300 393 835 during the same hours. Any customers can call between 8:30am and 11:00pm seven days a week for technical support.

About Exetel

Exetel has been providing high quality telecommunication services to Australians for over 15 years. With the aim of giving customers what they want, Exetel offers simple and affordable plans across NBN, ADSL, fibre broadband, mobile and business telco services. Having initially started as a small family business, Exetel aims to offer you the kind of personal service that the big businesses can’t, and their transparency – along with their reliable internet and mobile services – has earned them a large and committed customer base.

NBN Broadband Plans

Essential Plan
  • Up to 20Mbps Standard Evening
  • 100GB Data
  • NBN 25™ Fixed Line
Min Cost - $286 (inc. $216 modem)

  • Up to 9Mbps Basic Evening
  • Unlimited Data
  • NBN 12™ Fixed Line
Min Cost - $49.90 for 6 months, then $59.90 ongoing

nbn™ Broadband Basic (Small)
  • Up to 9Mbps Basic Evening
  • 100GB Data
  • NBN 12™ Fixed Line
Min Cost - $50 over 1 mth

NBN Standard Plus Month to Month
  • Up to 40Mbps Standard Plus Evening
  • Unlimited Data
  • NBN 50™ Fixed Line
Min Cost - $130